by Cheyenne Green | May 5, 2026 | HR, Retaining Top Talent, Support
When evaluating payroll and HR providers, most businesses focus on cost per payroll or features included. But there’s a more important question that often gets overlooked: what’s the return on investment of excellent customer service? The difference...
by Cheyenne Green | Apr 20, 2026 | Support
When you call your payroll provider’s support line and reach someone in the Philippines, India, or another offshore location, does it matter? Many businesses assume it doesn’t. After all, payroll is just data entry and calculations, right? As long as the...
by Cheyenne Green | Mar 30, 2026 | Client Retention Rate, HR, Support
When evaluating payroll and HR providers, most businesses focus on features, pricing, and implementation timelines. These matter, but there’s one metric that reveals more about a provider’s true quality than anything else: client retention rate. If 98 out...
by Cheyenne Green | Mar 26, 2026 | Support
Switching payroll providers feels like a big decision—and it is. Your payroll touches every employee, impacts compliance, and affects your company’s financial operations. Making the wrong choice can lead to months of headaches, errors, and frustration. But...
by Cheyenne Green | Mar 24, 2026 | HR, Support
Most business owners think of payroll as a technology problem. Find the right software, enter the numbers, click submit, and you’re done. If only it were that simple. The reality is that payroll is 20% technology and 80% people navigating regulations, handling...
by Cheyenne Green | Mar 20, 2026 | Support
“Your call is important to us. Please continue to hold. Your estimated wait time is 23 minutes.” If you’ve ever needed urgent help from your payroll or HR provider, you’ve probably heard some version of this message. And if you’re like...
